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One purpose
Create maximum value for customers -
Two ideas
Customer first, integrity-based -
Three Guarantees
All around, all coverage, all-weather
All round: one-stop overall service before, during and after sales
24 / 7: 7 × 24-hour service
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Four criteria
Integrity, standard, efficiency and economy
Sincerity
Standard equipment, standard behavior and standard process
Ready to go and finish the task
Continuously reduce the use cost of customer's equipment
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Five requirements
Fast response, fast arrival, fast troubleshooting, fast supply, fast Q & A
Quick response: the service engineer will start within 15 minutes after receiving the service information
Fast arrival: within 2 hours in urban area and within 8 hours outside urban area
Fast Troubleshooting: general faults shall be handled within 24 hours, and major faults shall be handled within 72 hours
Fast delivery: regular parts meet the requirements within 24 hours
Quick answer: answer the customer's needs within a quarter of an hour
